We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rockrelicco@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rockrelicco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rockrelicco@gmail.com.

Return & Refund Policy

At our store, every mug is handmade with care and made specifically for our customers. Because of the handmade nature of our products, we have the following return and refund policy.

30-Day Money-Back Guarantee (Optional)

Customers who purchase our 30-Day Money-Back Guarantee at checkout are eligible to request a return or refund within 30 days of receiving their order, subject to the conditions below.

Standard Orders (Without the Guarantee)

Orders that do not include the 30-Day Money-Back Guarantee are considered final sale once delivered.

Due to hygiene reasons and the handmade nature of our mugs, we are unable to accept returns or issue refunds for:

• Used mugs.
• Mugs that have been washed or placed in a dishwasher.
• Change of mind.
• Incorrect size or color selected by the customer.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:

• Your order number.
• Clear photos of the product.
• Photos of the packaging.

We'll review your claim and, if approved, provide a replacement or refund at no additional cost.

Order Cancellations

Orders may only be canceled before production begins. Once your handmade mug has entered production, it can no longer be canceled.

Shipping Delays

Shipping times are estimates and may occasionally be affected by customs, weather, carrier delays, or other circumstances outside of our control. Shipping delays do not qualify for a refund.

Return Conditions (30-Day Guarantee Customers)

If you purchased the 30-Day Money-Back Guarantee, returned items must:

• Be returned within 30 days of delivery.
• Include all original packaging whenever possible.
• Be approved by our support team before being sent back.

Please note that return shipping costs may be the responsibility of the customer unless the return is due to our error or a manufacturing defect.

Contact Us

If you have any questions about your order or need assistance, please contact our support team with your order number, and we'll be happy to help.