Shipping Policy

Thank you for shopping with us! Every mug is carefully handmade and packaged with care before being shipped to your door.

Processing Time

• All orders are processed within 1–3 business days.
• During holidays, sales events, or periods of high demand, processing times may be slightly longer.

Shipping Time

We proudly ship worldwide.

Estimated delivery times are:

• United States: 7–10 business days
• International Orders: 7–15 business days

Please note that delivery times may vary depending on your location, local customs, and your country's postal service.

Because we are based in the United States, orders shipped within the U.S. typically arrive faster than international shipments.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear after your package has been dispatched.

Customs & Import Duties

International orders may be subject to customs fees, import taxes, or duties imposed by your country's customs authority. These charges are the responsibility of the customer.

Shipping Delays

While we do our best to ensure every order arrives on time, delivery estimates are not guaranteed. Delays caused by customs inspections, weather, holidays, carrier issues, or other circumstances outside of our control may occasionally occur.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team as soon as possible. We'll work with the shipping carrier to resolve the issue and find the best solution for you.